Support FAQs
My Custom Pet Art
We can design a portrait for any animal no matter the species or the breed. So far we’re created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can’t guarantee that we can change it.
Yes you can. All customers get to preview their artwork and request any changes before printing. We’ll email you once your preview is ready.
FAQs
Shipping
Expect your artwork to be ready 2-3 days after you placed your order. We'll print and ship your order within 1-2 days of you approving your artwork.
Your order will arrive in separate packages, depending on the products you ordered. However, in some cases, all products may be packaged together.
Expect your artwork to be ready 2-3 days after you placed your order. We’ll print and ship your order within 1-2 days of you approving your artwork.
US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.
International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
All orders are shipping with tracking.
Shipping prices are a flat fee per order:
USA: $6.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95
Please allow a longer delivery time during seasonal shopping periods.
Support FAQs
As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.
If you have a problem with your order, let us know and we’ll fix it for you.
Remember, we offer artwork previews and unlimited revisions so you can make sure you’re 100% happy with your artwork before printing!
We’re 100% dedicated to ensuring you love your artwork!
Once your portrait is ready, we’ll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don’t hear from you, we’ll consider it approved and will proceed with printing.
We’re proud to offer unlimited revisions free of charge, so you can be confident you’ll love your portrait.
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Your artwork will be ready within 1-2 days of placing your order. If you added a rush upgrade, you can expect your art preview in 24 hours. You’ll receive an email notification once your art is ready. Please review your art within 3 days of receiving your preview. We will automatically approve your art and begin printing and shipping if we don’t receive approval or edit requests within 3 days.
We’ve been told that our portraits make the most amazing gift for Christmas. And we have to agree!
Currently, we would advise ordering no later than December 10th for Christmas delivery.
Our Christmas cut-off dates will be announced in the near future.
Unfortunately we do not currently offer a gift wrapping service. However, all products come sealed in opaque protective packaging. So the surprise won’t be ruined upon delivery!
We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.
However, if your pet is wearing an accessory in the original photo, we will always try to include it.
The same goes for collars – we do remove collars for almost all costumes but it’s always best for those that show some neck (e.g. The Duchess), that you provide a photo of your pet without a collar on.
Got a question or concern? Check out our handy FAQ guide below to see if we have your answer.
If you can’t find what you’re looking for, our support team will help.